About Climbgear

Return Policy

Updated 6/4/2021

Thank you for your purchase.  We hope you are happy with your purchase. However, if there is a problem with your order, you may return it to us for a full refund only.  Please see below for more information on our return policy.

Returns

All returns must be shipped within fourteen (14) days of the purchase date.  All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at climbgearproject@gmail.com to obtain a Return Merchandise Authorization (RMA) number.  After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

Climbgear

Attn: Returns

RMA # 

4025 Queen Anne Dr

Emmett, ID 83617

United States

Please note, you will be responsible for all return shipping charges.  You should only use a trackable method for your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return.  Please allow at least (7) days from the receipt of your item to process your return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned: 

* Special order items

For defective, incorrect, or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note

• A 10% restocking fee will be charged for all returns in excess of $300.00
• Sale items are FINAL SALE and cannot be returned
• Shipping charges are not refundable on international orders.

Questions

If you have any questions concerning our return policy, please contact us at: climbgearproject@gmail.com